Popular Services
Please use this form to request help from the IT Help Desk team. For the fastest service during normal business hours (8AM - 5PM, M-F), please call the IT Help Desk at 808-675-3921. Otherwise, feel free to request help through this form.
Use this form to request help with Classroom Technology Equipment.
Media Services makes every effort to respond to these requests as quickly as possible. You may also call them directly at 675-3855.
Problem with myBYUH:
If it is a problem with the portal, AND you have logged into myBYUH before, log into:
http://hprod.byuh.edu
If that does not work, there are more widespread problems and EIS should be contacted immediately.
Use this service request form for TeamDynamix Ticket System, Assets, Portal, Changes/Updates, and PPM.
Please contact IT Helpdesk at (808) 675-3921 or email help@byuh.edu
Use this form to submit a request for software purchase approval.
Use this form if you tried to reset your password and are still having trouble logging in to BYU-Hawaii resources (Email, Workday, Student Center, Canvas, BYUH-Secure, myBYUH)
This quick reference checklist is designed to help employees and decision makers of commercial facilities, schools, etc. respond to a bomb threat in an orderly and controlled manner with the first responders and other stakeholders.
Request help with office IT equipment including phones, printers, computers, TVs, etc. or software.
- Use this request for General Brightspot web help
- Problem with BYUH Website
Use this form if you have problems printing using Pharos, computers in the Computer Labs, and need to add print credit.
Use this form to request canvas help for functionality, viewing, or logging in.
Go to https://community.canvaslms.com/t5/Student-Guid... for Canvas Student Guide
Go to https://community.canvaslms.com/t5/Instructor-G... for Canvas Instructor Guide
Use this option to request help with email issues such as:
-Problems sending or receiving messages
-Unable to delete messages
You may also call the HelpDesk at (808)675-3921 for assistance.
Use this option to report a problem or request help with connecting to the network.
Use this option to request an office extension Voicemail PIN reset.
Use this option to submit a request to have a telephone directory listing added or updated.
BYUH filters Internet content using industry-standard filters. Occasionally, these filters need fine tuning. If you come across a Web site you think should be blocked, or if you are trying to access a site that you think has legitimate value, request it here.
ASUS Router Network Connectivity Support
Related KB See: https://byuh.teamdynamix.com/TDClient/1902/Port...